Welcome to our store
Shipping Policy
Thank you for shopping at Stardust Veils. Please read our shipping information below for details on order processing, delivery, shipping fees and customs.
1. Order Processing Time
Most orders are processed within 4–10 business days.
Handmade, custom, personalized, or made-to-order items may require additional production time. The estimated production time, when applicable, is shown on the product page before purchase.
Shipping time begins after your order has been processed and dispatched.
2.Shipping Methods & Estimated Delivery TimesWe offer standard shipping to eligible destinations.
Standard Shipping: Estimated delivery within 7–15 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, carrier delays, customs clearance, weather, holidays, and other circumstances beyond our control.
The estimated delivery time does not include order processing or production time.
3. Shipping Cost & Free Standard Shipping
* Free Standard Shipping: Automatically applied for orders over AUD 90, USD 30, and GBP 70 respectively.
4.Shipping DestinationsWe ship to selected countries and regions where our shipping services are available.
Available shipping destinations and shipping costs are displayed at checkout based on the delivery address provided.
If your country or region is not available at checkout, please contact us before placing your order.
5.Order TrackingOnce your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.
Tracking information may take some time to become active after the package has been handed to the carrier.
If you do not receive tracking information or your tracking status has not updated for several business days, please contact us at support@stardustveils.com.
6.Shipping DelaysDelivery dates are estimates and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, holidays, customs processing, incorrect address information, or other circumstances beyond our control.
If your package is delayed, please check the latest tracking information first. If you need further assistance, please contact us at support@stardustveils.com.
7.Incorrect or Incomplete Shipping AddressPlease make sure your shipping address is complete and accurate before placing your order.
If you notice an address error, please contact us as soon as possible at support@stardustveils.com. We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
We are not responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
8.Lost or Damaged PackagesIf your package arrives damaged, please contact us at support@stardustveils.com within 7 days of delivery and provide your order number and photos of the package and item.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. If the package is still missing, contact us and we will assist you in reviewing the available delivery information.
9.Customs, Duties & TaxesInternational orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Customs procedures may also cause additional delivery delays.
Questions About Shipping?If you have questions about shipping, delivery times, or your order, please contact us at support@stardustveils.com.
We aim to respond to customer inquiries within 24 hours.