Refund policy

Disclaimer: The content of this policy template does not constitute legal advice. By shopping on our website, you confirm you have read and agreed to all policy terms below. Nothing in this policy overrides your statutory consumer rights.

Last Updated: 01 Sep 2026

1. Eligible Return & Refund Conditions

All bridal veils, necklaces and drop earrings are handmade custom‑crafted items produced according to your personalized selections. Return requests must be submitted via our official email support@stardustveils.com within 7 calendar days upon parcel delivery.

We only approve return or full refund under the following two scenarios: • Incorrect item or wrong size delivered due to our shipping error • Items arrive with manufacturing defects or damage caused during transit

All returned goods must be kept unused, unaltered, with original tags and original packaging intact for inspection.

2. Customized Item Exclusion Rule

Custom‑personalized veils & jewelry without manufacturing defects or our delivery mistakes cannot be returned or refunded for personal reasons. This includes but is not limited to unsatisfactory styling, mismatched wedding dress, changed wedding plans, or self‑selected incorrect sizes.

Order cancellation is available free of charge within 24 hours after order confirmation. Once 24‑hour window expires: if custom production has commenced, order cancellation and refund will no longer be available. If production has not yet started, we may consider cancellation requests at our discretion.

You may reach out to us via email anytime during production for consultation regarding product details.

3. Refund & Shipping Cost Arrangement

After we receive and complete inspection of your returned intact goods, refunds will be processed within 3‑7 working days back to your original payment method.

  • If return is triggered by customer‑related reasons: return shipping cost shall be borne by the customer. Actual postage fees depend on the courier service you select.
  • If return is caused by our fault (wrong item, defective or transit‑damaged goods): we will cover valid return shipping costs.

Return Process

To submit a return request, please email support@stardustveils.com with your order number, issue description and supporting photos. We will review your request. Once approved, we will send you the correct regional return‑shipping address and further return instructions. Please do NOT send back any items before receiving our authorized return address. Unauthorised returns will not be accepted.

Support Email: support@stardustveils.com