Bridal Guide & Policies

Our sheer Italian tulle is crafted to complement every bridal silhouette—from fingertip and chapel lengths to dramatic cathedral and royal monarch trains. Explore our full length comparison on our Bridal Veil Guide.

Not sure which shade or length matches your dress? Send a photo of your gown via WhatsApp or Email, and our bridal concierge will provide personalized styling advice.

Yes! We specialize in custom bridal veils tailored to your exact wedding gown. Whether you need a custom cathedral train length to extend past your dress, an added blusher layer, a specific comb placement, or adjustments to lace and pearl scattering, we can create a bespoke piece just for you.

Please message us on WhatsApp or email support@stardustveils.com with your gown details and desired measurements before placing your order.

We can embroider names, initials, wedding dates, romantic phrases (such as "Always & Forever" or "Til Death Do Us Part"), and non-English scripts directly onto your veil. Choose from three timeless font styles: Handwriting, Script, or Serif, placed along the bottom edge, scattered on the lower train, or near the comb.

Please Note: Due to the delicate nature of bridal tulle, we only embroider veils purchased from Stardust Veils and cannot accept externally purchased veils. Visit our Veil Personalisation & Embroidery page for full details.

Upon receiving your package, gently remove your veil and hang it in a clean, dry space. To release fold creases from transit, use a handheld garment steamer on a low setting, holding it a few inches away from the fabric. Never apply a hot iron directly onto tulle, lace, or pearl embellishments.

Our necklaces, drop earrings, bracelets, and headpieces are handcrafted using high-grade metals (such as 14K/18K gold plating, rhodium/platinum plating, and sterling silver posts), luminous freshwater or simulated pearls, and precision-cut cubic zirconia crystals.

All pieces are nickel-free, lead-free, and hypoallergenic, ensuring comfortable, irritation-free wear throughout your entire wedding day. Please refer to each product description for exact material specifications.

• Silver / Platinum: Pairs effortlessly with pure white, diamond white, and cool-toned ivory gowns.
• Gold: Complements warm ivory, champagne, cream, and blush-toned wedding dresses.
• Rose Gold: Adds a soft, romantic glow to blush, champagne, and vintage-inspired lace gowns.

Need help coordinating your earrings, necklace, and headpiece? Send us a photo of your neckline and hairstyle on WhatsApp for a complimentary styling consultation.

To preserve the brilliance of your pieces as lasting keepsakes, always put your jewelry and hairpieces on after applying perfume, hairspray, and body lotion. After wearing, gently wipe them with a soft, dry microfiber cloth and store them separately in their original Stardust Veils box away from direct sunlight and humidity.

Every bridal veil and jewelry piece is handcrafted with care. Production times are separate from shipping transit times:

• Standard Made-to-Order Items: Typically takes 2–4 weeks for handcrafting before dispatch.
• Custom & Personalized Orders (Bespoke Veils & Embroidery): Requires 2+ weeks (typically 2–5 weeks) depending on design complexity and custom mockups.

Have an upcoming wedding date? Please contact us via WhatsApp or Email before placing your order to confirm rush availability.

We offer Free Standard Shipping automatically on orders over USD $30 / AUD $90 / GBP £70.

Once dispatched, standard international delivery typically takes 7–15 business days depending on your destination and customs clearance. Tracking details will be emailed to you as soon as your parcel leaves our studio. For full details, view our Shipping Policy.

International shipments may be subject to import taxes, VAT, or customs duties levied by your destination country. Unless explicitly stated at checkout, these fees are not included in your order total and are the responsibility of the recipient.

Order Cancellations: Orders may be cancelled free of charge within 24 hours of order confirmation. Once the 24-hour window has passed and custom production has begun, cancellations and refunds are no longer available.

Address Changes: Please double-check your delivery address at checkout. If you notice an error, contact us immediately via email or WhatsApp. We will do our best to update it prior to dispatch, though we cannot guarantee changes once processing starts.

Because our veils and bridal jewelry are handcrafted according to your selected specifications, we do not accept returns or refunds for personal reasons (such as style preference, gown mismatch, or changed wedding plans).

We gladly approve returns and full refunds within 7 calendar days of delivery if:

• You received an incorrect item or wrong size due to our error.
• Your item arrived with a manufacturing defect or transit damage.

Returned items must be unused, unaltered, and in original packaging with all tags intact. Read our complete Refund Policy here.

Please email support@stardustveils.com within 7 days of parcel delivery with your order number, a brief description, and clear photos of the item and packaging.

Important: Please do not ship any items back before receiving an authorized return address from our team, as unauthorized returns cannot be accepted. Once your approved return is received and inspected, refunds are processed within 3–7 business days to your original payment method.